Terms & Conditions

Anne of Loudounville is dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@anneofloudounville.com.
Anne of Loudounville is an authorised retailer of all brands sold on this website and we only sell guaranteed authentic products.

By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order either online or by telephone indicates your acceptance of these terms and conditions. These terms and conditions are governed and constructed according to Scots Law. These terms and conditions do not affect your statutory rights.

Price and availability are subject to change without prior notice. All goods will remain the sole property of Anne of Loudounville until payment is received in full. All products are subject to availability and may be withdrawn from sale at any time. If an ordered product cannot be supplied for any reason we will offer an alternative (if available) or give a full refund. In the event we are unable to fulfil an order due to insufficient stock, the customer will be notified of the delay and, should this prove unsuitable, a full refund will be given.

Placing an Order

You can place an order with us via this website, over the telephone or in our store.

By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods (including passing your details onto couriers and other subcontractors). Be assured however that we do not pass your details to any other parties.

All online orders are confirmed as received through sending an auto-generated email. We reserve the right to decline your order. We will contact you by telephone or email regarding delivery, delays or security issues. We will not be responsible for compensating you for any other loses you may suffer if we do not supply the goods.

By purchasing any product or item you are thereby agreeing to these terms and conditions.

Click here for information on Deliveries and Returns.

Email

We try our very best to answer all emails within 1 working day (Mon-Fri). If you would prefer to speak to us regarding any query please don’t hesitate to call.

If emailing regarding the status of a new order please allow at least one full working day before doing so. To help us help you, please include the customer Protx number, and the postcode used on the order.

Product Information

Anne of Loudounville has made every effort to ensure that all product information held on this website is accurate. However all information, including images and specification, is derived from third party sources such as manufacturers and brochures. Therefore we cannot be held responsible if this information is not completely accurate.

Products are subject to being discontinued by manufacturers without notice. If you order such a product we will offer the replacement model, if available, or refund the purchase price in full.

SPECIAL NOTES:

• All jewellery sold at Anne of Loudounville is nickel free.
• All Anne of Loudounville chocolate selections may contain nuts and are unsuitable for nut allergy sufferers.

Pricing

All prices are in pounds Sterling and are inclusive of VAT at 17.5%. Prices shown in other currencies are provided for guidance only.

Payment & Security

For your security and privacy all credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. Thereafter payment is collected through our online credit card processing partner, Protx.

We accept most major credit and debit cards including Visa, MasterCard and Switch. We do not accept American Express or Diners Club cards. Credit/debit card payments are taken at point of order on all sales. We also require the cardholder's full details including name, address and telephone number when accepting a credit/debit card payment. These must match the exact details registered with the card issuer. Incomplete or incorrect details will result in a delay in processing your order. If we are unable to confirm the identity of a customer we may carry out further security checks that may delay the processing of your order. As the supplier we reserve the right not to supply goods if we are unable to reach a satisfactory conclusion to a security check.
We may on occasion ask you to fax, post or email further proof of identity. We may on occasion ask the customer to supply their credit/debit card details to carry out a further security check.

If you suspect your card has been used fraudulently at Anne of Loudounville please contact your card issuer.

We also accept payment via cheque. Orders placed in this way will not be dispatched until we have confirmation that payment has cleared. This can take at least 5 working days from the point we cash the cheque.

Refunds

A refund can take an estimated 3 working days to clear the banking system. If you have requested a refund on an order, please allow this time to pass after receiving the refund confirmation email.

Privacy Policy

Anne of Loudounville does not disclose any customer information to third parties.

Complaints

In the unfortunate circumstance you feel the need to complain about any area of the service you received from Anne of Loudounville please feel free to put it in writing to the following address:

Internet Sales Manager
Anne of Loudounville
42 West Princes Street
Helensburgh G84 8TD
Scotland
UK