Frequently Asked Questions

Answers to our most frequently asked questions are below but remember you can always email us on info@anneofloudounville.com or call 01436 671575 if you have any other enquiries.

Ordering

• How do I order from Anne of Loudounville?
Either on this website, by phoning us on 01436 671575, by emailing info@anneofloudounville.com or by dropping in to see us at Anne of Loudounville, 42 West Princes Street, Helensburgh G84 8TD.

• How will I know that you've received my order?
You will receive an order confirmation email from us. Please note that if you have ordered by phone and haven't provided an email address you won't receive an email.

• I need help choosing a gift. Can you help?
Yes, we would be delighted to. Please call 01436 671575 or email info@anneofloudounville.com and tell us broadly what you are looking for and the price range and we will suggest appropriate gifts. There is no extra charge for this. If for any reason the recipient of your gift does not like it, then it can be exchanged or returned.

• How do I cancel an order?
We aim to get your products to you as quickly as possible and therefore if the item has already been dispatched cancelling an order may not be possible. However, in the first instance you should telephone us on 01436 671575 to see whether your order has been dispatched.

• Can I visit you to view items in person?
Yes, you are very welcome to do this. Our beautiful store is located at 42 West Princes Street, Helensburgh G84 8TD. Please call ahead to advise of the specific pieces you are interested in to ensure we have them available in time for you arriving.

Delivery

• What are your delivery arrangements?
Please see Delivery & Returns.

• What if I need my order the next day?
In this instance please call us on 01436 671575 by midday and we will organise Special Delivery by 1pm the next working day. Please note that an extra charge will apply for this.

• What happens if I'm not there to sign for my goods?
A signature will be required as proof of delivery, so if you're not in a card will be left for you to either re-arrange delivery, or you will be able to pick up your purchases from a local depot.

Security & Payment

• Is it safe to buy online at Anne of Loudounville?
Yes, it is. We realise that some customers are concerned about buying on-line, so we use advanced software available to encrypt your credit/debit card details. The details you enter are coded, making it unreadable to anyone but ourselves.

• What methods of payment are available?
We accept most major credit and debit cards including Visa, MasterCard and Switch. We do not accept American Express or Diners Club cards. Alternatively, if you order by telephone or in store you can also pay by cheque - cheques are payable to Anne of Loudounville Ltd. Please note that your cheque will need to clear before we are able to dispatch your goods.

Privacy

• What is your privacy policy?
We are committed to protecting your details and do not share customer information with any other parties for marketing purposes. Personal information will only be held for as long as it is needed for the purpose it was collected. We give you the option of accepting or declining an offer to receive our enewsletter and you can unsubscribe at any time by using the email address at the bottom of the enewsletter.

Returns

• What if I want to return my goods?
Please see Delivery & Returns.

Gift Vouchers

• Can I purchase and redeem gift vouchers online?
Yes, we sell gift vouchers online that can be sent directly to you. Each gift voucher has a number and pin code which can be redeemed against any purchase on the web site. When you checkout you will be given the chance to enter a Coupon Code in order to redeem your voucher.